Accessing Urgent Treatment Centre
Urgent Treatment Centre’s (previously known as walk-in centres)
UTCs can now only be accessed via an appointment system, booked by NHS111. Patients can no longer access a ‘walk-in’ service, without an appointment.
Please advise all patients to call 111 or visit online at https://111.nhs.uk first.
Here is an updated list of the 6 Urgent Treatment Centre’s within the Birmingham & Solihull area that NHS111 has access too:
Warren Farm Urgent Treatment Centre
Warren Farm Road, Birmingham, West Midlands, B44 0PU
Opening times: Monday – Sunday 8:00 – 19:00
Erdington Urgent Treatment Centre
Stockland Green Primary Care Centre
192 Reservoir Road
Erdington B23 6DJ
Opening times: Monday – Sunday 10:30 – 22:30
Washwood Heath Urgent Treatment Centre
Clodeshall Road, Washwood Heath , Birmingham, West Midlands, B8 3SN
Opening times: Monday – Sunday 09:00 – 20:30
Birmingham NHS Urgent Treatment Centre (“Boots”)
Lower Ground Floor, Boots The Chemists Ltd, 66 High Street , Birmingham, West Midlands, B4 7TA
Opening times: Monday – Friday 8:00 – 18:00
Saturday: 9:00 – 17:00
Sunday 11:00 – 15:00
South Birmingham GP Urgent Treatment Centre (“Katie Road”)
15 Katie Road, Selly Oak, Birmingham, B29 6JG.
Opening times: Monday – Sunday 8:00 – 20:00
Solihull Urgent Treatment Centre
Hurst Lane Clinic, 62 Hurst Lane
Birmingham B36 0EY
Opening times: Monday – Sunday 10:30 – 22:30
for more information on Mesothelioma and the Mesothelioma Veterans organisation please follow the above link.
National Data Opt Out
Please see our GDPR Privacy Notice -June 2021 in the Practice Policies Section of the website for more information about the National Data Opt out also www.nhs.uk/your-nhs-data-matters . New date for implementation is 1st September, 2021 (as per House of Commons announcement on 08.06.2021)
Access to surgeries
Following todays announcement about General Practice access, we want to advise patients of our plans moving forward.
Whilst social distancing rules still apply (if the Government plan goes ahead rules may change on the 21st June) and both practices being limited in waiting room space it is felt, following an assessment of the risks, that we should continue to use the intercom system for patients to gain access to the premises, it is the only way we can control the number of patients in the building and experiences early in 2020, pre lock down, have influenced our need to be cautious, we had patients attend surgery, standing next to other vulnerable patients, who were knowingly Covid positive, with no regard for other patient or staff health and safety.
We will continue to run a telephone triage system when Clinicians will consult with patients and if there is a clinical need for patients to be seen a face to face appointment will be made available and our Nursing Team will also continue to see patients face to face when required - these numbers are increasing all the time and in the last week alone in excess of 300 patients have been seen face to face.
Even after the possible changes after June 21st we feel that for our vulnerable patients to feel confident enough to attend surgery when required to do so we will still need to limit the number of patients who are allowed into surgery at any one time, we are working on a process to enable this to happen.
Many thanks for your continuing cooperation.
Following the recent changes announced by the government, regarding the UK's action plan on tackling the Coronavirus pandemic we have decided that we need to protect patients and staff by taking some additional health & safety / Infection control measures. With immediate effect:- The doors to the surgery will be locked at all times and only patients with pre-arranged appointments will be able to enter the building. Telephones will remain on so all contact with the surgery must be initially via telephone - DO NOT JUST COME TO SURGERY - YOU WILL BE ASKED TO RETURN HOME AND TELEPHONE. All patients may be asked to answer some standard Coronavirus questions before they will be able to book an appointment to see a nurse or HCA, some services will be stopped for a while and some done on the telephone. All face to face appointments with Doctors and ANP's will be triaged by a clinician before a face to face appointment is agreed (this may be at a different site to usual) and if possible dealt with on the telephone. If you are invited to a surgery for a face to face appointment please attend alone unless you require a chaperone, interpreter or a carer / parent. Additional family members should remain outside the surgery. Please make sure you wear a mask when attending any face to face appointments. If you are exempt from wearing a mask we would be grateful if you could wear a face covering, to act as a protective barrier to reduce the risk to staff members. We are eager to maintain and increase the services we can safely offer to patients and also protect the surgery and staff from infections. In cases where patients refuse to do this, the patient may be asked to leave whilst a clinical decision is made as to whether the appointment is clinically essential and may result in the appointment being cancelled. Please ring on the door bell once and wait for a staff member to unlock the door, you may be asked the COVID symptom questions again and may have your temperature taken remotely. No-one with Coronavirus symptoms will be seen, knowingly, in surgery. Regular additional cleaning in the surgeries will be undertaken by staff in Personal Protective Equipment (PPE). Clinicians will wear PPE to conduct face to face consultations. Home Visit requests will be telephone triaged by a clinician and where possible dealt with over the phone. If a home visit is undertaken it is done at your own risk and not necessarily by one of the practice team. All patients who request prescriptions will be expected to nominate a pharmacy to collect their prescriptions from, we will send the prescriptions directly to the pharmacy within 72 hours, you will no longer be able to collect prescriptions from surgery . Please also either use online prescription requesting, put the prescription request through the letter box at night, to avoid other patients, by post or email a request to firstname.lastname@example.org Prescription requests are not accepted via the telephone as a general rule. By keeping to a minimum all face to face contact with the surgery we hope to keep patients and staff safe and ensure that we can continue to provide as full a surgery service to you, albeit a revised one, until the situation improves significantly. PLEASE HELP US TO HELP YOU AND PROTECT THE SERVICES WE ALL NEED.
We also have an email address for none urgent general enquiries - definitely not for requesting appointments / clinical decisions / e. consultations. This email address is email@example.com
FACE COVERINGS EXEMPTION GUIDANCE
Guidance for patients requesting exemption letters
We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks/coverings in various public settings.
GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask/covering.
The government guidance on exemptions suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self-declare this.
In respect of public transport, the responsibility for issuing exemptions lies with the transport provider not your GP. Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but who considers themselves to have another reason to be exempted.
Government advice on the use of face coverings can be found here:
Some people don’t have to wear a face covering including for health, age or equality reasons. Some transport staff may not wear a face covering if it is not required for their job.
SURGERY FACEBOOK PAGE
The surgery now has a Facebook page which enables us to keep you up to date with news about surgery, awareness weeks and generally useful health information. Please use the facebook search function to search for Manor House Lane & Marston Green Surgeries.
WHEN THE SURGERY IS CLOSED
Please ring the usual surgery number and listen to up to date advice about out of hours assistance. ( please note this is subject to regular changes to keep up with the COVID 19 Pandemic situation).
REPORTING MODERN ADULT SLAVERY CONCERNS
If you suspect that you or someone you have come across may be an adult victim of modern slavery and in need of help please contact The Salvation Army's confidential and anonymous referral helpline on 0800 808 3733 available 365 days a year 24/7, with interpretation services where needed.
Did you know you can book appointments and order your repeat medications online?
If you haven’t yet signed up for GP Online Services simply download the form below, complete it and call into the practice with two forms of photo ID and proof of address. We can sign you up for GP Online Services which makes it easy to book appointments online, request repeat prescriptions and view some of your medical records.
If you are not able to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else who needs it.
Please remember that A&E is for serious injuries and illnesses only
You can call the 24-hour NHS 111 helpline, visit a pharmacy or a walk-in centre, or click on the NHS Choices Website
More advice to help patients choose the right urgent care service to use is available on www.choosewellmidlands.nhs.uk. You can also download the ‘Choose Well West Midlands’ app on iPhones and Android phones.
Have you heard about the community pharmacy minor ailments scheme?
The scheme means that you don't need to wait for an appointment to see your doctor about the problems listed below but can call in and see your pharmacist instead.
The conditions included are:
Athlete's Foot, Cold Sores, Cold, Flu or Earache, Constipation, Cough, Diarrhoea, Hay Fever or Allergies, Head Lice, Nappy Rash, Nasal Congestion, Sore Throat, Temperature, Threadworms, Vaginal Thrush, Verrucae and Warts
CLICK HERE TO SEE AVAILABLE PHARMACIES
If you don’t pay for your prescriptions then you won’t be charged for any medication provided by the pharmacist. You'll need to show proof of exemption and sign the pharmacist's prescription form in the normal way.
GET WELL / KEEP WELL
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
KEEP ANTIBIOTICS WORKING
Please check out the BSol CCG campaign videos explaining the importance of only using antibiotics when absolutely necessary to ensure that when you need them they are effective.
PAPYRUS - PREVENTION OF YOUNG SUICIDE
If you are having thoughts of suicide or are concerned for a young person who might be, you can contact HOPELINK for confidential support and practical advice.
CALL : 0800 068 4141
TEXT: 07786 209 697
Email : firstname.lastname@example.org
Opening hours: Weekdays 10am to 10pm / weekends 2pm to 10pm / bank holidays 2pm to 10pm.
CHAT HEALTH - HEALTH VISITORS
A text helpline has been set up for Solihull health visitors questions. The hours are Mon - Fri 9am to 4pm ( Excluding weekends and Bank Holidays). Your messages will be seen in hours and they aim to respond to all messages in one working day. If something is more urgent please contact NHS 111 or call your GP or dial 999 or visit A&E if appropriate.
Text 07507 332 563
KOOTH.COM for young people
Free, safe, anonymous online counselling and support on www.kooth.com
SOLIHULL LIFESTYLE SERVICE
Free weight management advice. Ring free on 0800 599 9880 and start your weight loss journey.
(Site updated 18/06/2021)